Privacy Policy

Last Updated: July 7, 2025

Your privacy is critically important to us. This Privacy Policy outlines how Jose Romeu De Abreu – Cape Vinho Tours (“we,” “us,” or “our”) collects, uses, maintains, and discloses information collected from users (each, a “User”) of the https://capevinhotours.co.za website (“Site”). This privacy policy applies to the Site and all products and services offered by Jose De Abreu – Cape Vinho Tours.

1. Information We Collect

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a booking form, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site.
The types of personal information we may collect include:

  • Name
  • Email address
  • Phone number
  • Number of guests
  • Preferred tour date(s)
  • Special requests/notes (e.g., dietary restrictions, mobility concerns)
  • Accommodation details for pick-up in Cape Town

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site-related activities like booking a tour.
We may also collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, and technical information about Users’ means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

2. How We Use Collected Information

Jose De Abreu – Cape Vinho Tours collects and uses Users’ personal information for the following purposes:

  • To Process Bookings and Provide Tour Services: We use the information Users provide about themselves when placing an order only to provide service for that booking. This includes confirming Cape Vinho Tour bookings, communicating tour details, arranging pick-ups in the Cape Town area, and managing tour logistics.
  • To Improve Customer Service: Your information helps us to more effectively respond to your customer service requests and support needs related to your Cape Vinho Tour.
  • To Personalize User Experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site, helping us tailor our Cape Vinho Tours.
  • To Process Payments: Please note that no payment information is collected or processed directly through this website. All payments for tours booked via the site will be handled privately and manually, in person, after your booking is confirmed. We will contact you separately to arrange payment details.
  • To Send Periodic Emails: We may use the email address to send User information and updates pertaining to their Cape Vinho Tour booking. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
  • To comply with legal obligations: We may process your personal information to comply with our legal and regulatory obligations under South African law (POPIA).

3. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.

4. Sharing Your Personal Information

We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
In certain circumstances, to facilitate your Cape Vinho Tour booking, we may need to share essential personal information (e.g., your name, number of guests, pick-up location, dietary needs) with trusted third-party service providers directly involved in your tour (e.g., specific transport providers, accommodation partners, activity operators like wine farms or attraction ticketing). We only share the minimum necessary information required to fulfill your booking and enhance your tour experience. We require these third parties to protect your information in a manner consistent with this Privacy Policy.

5. Your Rights (POPIA & GDPR Considerations)

Under the Protection of Personal Information Act (POPIA) in South Africa and the General Data Protection Regulation (GDPR) for EU citizens, you have certain rights regarding your personal data:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at info@capevinhotours.co.za.

6. Third-Party Websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browse and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

7. Changes to This Privacy Policy

Jose De Abreu – Cape Vinho Tours has the discretion to update this privacy policy at any time. When we do, we will revise the “last updated” date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

8. Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

9. Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Jose De Abreu – Cape Vinho Tours
https://capevinhotours.co.za
info@capevinhotours.co.za
 063 936 5974
Cape Town, Western Cape, South Africa